FAQs
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below, you'll find answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to reach out to our customer service team.
1. Ordering & Payment
Q: How do I place an order?
A: Placing an order is easy! Simply browse our products, add the items you want to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and then confirm your order.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You can view all available payment methods at checkout.
Q: Can I change or cancel my order after it's been placed?
A: If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancel it.
2. Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed within 1 business days and delivered within 2 business days. You’ll receive a tracking number once your order has shipped.
Q: Do you offer international shipping?
A: Yes, we ship to many countries around the world. Shipping costs and delivery times for international orders will vary depending on your location.
Q: How can I track my order?
A: Once your order has been shipped, we’ll send you a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
3. Returns & Exchanges
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of receiving it for a full refund or exchange, provided the item is unused and in its original packaging.
Q: How do I initiate a return?
A: To start a return, please contact our customer service team with your order number and the reason for the return. We’ll provide you with a return authorization and instructions on how to send your item back to us.
Q: How long does it take to process a refund?
A: Once we receive your return, we’ll inspect the item and process your refund within 2 business days. The refund will be issued to your original payment method, and you’ll receive a confirmation email once it’s been completed.
4. Product Information
Q: How can I find more information about a product?
A: Detailed information about each product can be found on its product page, including specifications, sizing, and customer reviews. If you need additional information, please contact us.
Q: Are your products authentic?
A: Yes, we guarantee that all of our products are 100% authentic and sourced directly from reputable suppliers.
5. Account & Privacy
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to save your information for faster checkout, view your order history, and receive updates on special offers.
Q: How do you protect my personal information?
A: We take your privacy seriously and use industry-standard security measures to protect your data. For more details, please see our Privacy Policy.
6. Contact Us
Q: How can I contact customer service?
You can reach our customer service team via email at support@kurafe.com